Support - Outfitap
We usually reply within 24–48 hours.
Contact Us
Email us at support@outfitap.com
Plain-text address: support@outfitap.com
To help us resolve your issue quickly, please include:
- Your Device ID - found in the app under Settings → Device ID
- App version (shown in Settings)
- Date and time the issue occurred
- Screenshots or screen recordings, if applicable
Subscriptions & Billing
All payments are processed by the Apple App Store or Google Play Store. Outfitap does not handle billing or payment information directly.
Cancel on iOS
Open Settings → tap your name → Subscriptions → select Outfitap → Cancel Subscription.
Cancel on Android
Open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → select Outfitap → Cancel subscription.
For refund requests, please contact Apple Support or Google Play Support directly.
Frequently Asked Questions
- Are my photos stored? - For successful try-ons, photos are processed in real time, held in memory only during generation (30–120 s), then permanently discarded. If a photo is blocked by content moderation, it may be retained for up to 7 days for debugging purposes, then deleted. Photos are never used for AI training.
- Do purchased credits expire? - No. Purchased credits never expire and carry over indefinitely.
- Do subscription credits roll over? - No. Subscription credits reset at the start of each billing cycle. Unused subscription credits do not roll over.
- How do I cancel my subscription? - See the "Subscriptions & Billing" section above. Apple and Google handle all billing.
- What photos work best? - Full-body photos with good lighting, taken straight-on, produce the most realistic results.